Best Practices & Guidance

Resident Engagement Toolkit

A resource for city and county teams to learn from residents and build emergency financial preparedness offerings they will actually use.

Part 1: What will residents use? Part 2: How do you find out?

UPTAKE vs. LEARNING

Two forms of engagement

"Engagement" gets used to describe two different things. Sometimes it means getting residents to use what you offer. Sometimes it means learning from residents about what to offer and how. The two are closely connected, and this toolkit provides guidance on both.

1 Engagement as uptake

What will residents actually use?

Why well-intended services go unused, and a framework for what you offer.

Why services go unused A framework for what we offer residents Where resident engagement comes in

2 Engagement as learning

How do you find out?

Where to start, choosing an approach, getting good input, and using what you hear.

Where to start Getting good input Using what you hear

Additional resources Working with a consultant · Sample interview guide · Sample consent form · Sample recruitment flyer